Great customer service
to me is when you walk into a facility or even if you’re simply calling a 1-800
number. And the associate goes above and beyond helping you. Weather it’s telling all the new items they
have or introducing you to new things. Keeping you up to date on the latest. Not only satisfying your needs, but going over
and extending offers. At Zappos, taking good care of customers starts with a
deep-down, customer-focused culture. “We have a saying,” proclaims the company
at its Web site. “We are a service company that happens to sell [shoes or
handbags, or clothing, or eventually, anything and everything].” The Zappos
culture is built around 10 “Core Values,” ranging from “Build open and honest
relationships with communication” to “Create fun and a little weirdness.” Value
number one: “Deliver WOW through service!” Marketing: An Introduction for Education Management Corporation P. 4. The customer should always be right even when
their wrong. If the shoe is not in stock, find out if you can put it on back
order. Call around to another location. Check to see if the item is on display.
Offer a style similar or in the same color. If it’s about an account that has been
over charged for a service not being used or a mix –up. Then offer another plan. Reinstate the
customer credit back. Let them know about any of opportunity’s they can take
advantage of. Always show the customer you care about their service. Remember happy
customer, brings more happy customer. Great customer service set a relationship
between the customer making them a long life time customer. That’s how most
company’s revived this past recession. When you like the way your treated you
become accustom to that. And you want it again, again, and again.
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